🏆SFEIR is the Google Cloud EMEA Training Partner of the Year 2025🤝New partnership: Official GitLab Training🤖New training: AI-Augmented Developer
🏆SFEIR is the Google Cloud EMEA Training Partner of the Year 2025🤝New partnership: Official GitLab Training🤖New training: AI-Augmented Developer
GCPCICXAS

Create a Multi-Agent Application Using CX Agent Studio Training

In this course, you will build and deploy a multi-agent application that offers context-aware support to customers of an online sports store using CX Agent Studio.

Challenge: The customers of Cymbal Sports are abandoning their carts due to a fragmented experience when reviewing company policies, ordering products, and learning about sports trends and events.

Solution: As the lead developer, you propose building a Cymbal Sports AI Assistant with a multi-agent architecture using CX Agent Studio.

Google Cloud
✓ Official training Google CloudLevel Intermediate⏱️ 0.5 day (4h)

What you will learn

  • Build and deploy a multi-agent application using CX Agent Studio
  • Create and configure root agents, tools, and sub-agents
  • Deploy a multi-agent application using the web widget option
  • Identify resources and advanced capabilities of CX Agent Studio

Prerequisites

  • Working knowledge of Google Cloud
  • Knowledge of generative AI and multi-agent application basic concepts

Target audience

  • Software engineers and application developers looking to build out-of-the-box or low-code AI assistants.

Training Program

4 modules to master the fundamentals

Objectives
  • Recognize the value and purpose of CX Agent Studio
  • Create the Cymbal Sports AI Assistant (root agent)
Topics covered
  • →Value and purpose of CX Agent Studio
  • →Root agent architecture
  • →Cymbal Sports use case challenge and solution overview
Activities

Lab: Create the Cymbal Sports AI Assistant

Objectives
  • Set up bucket and create a data store tool
  • Create and configure the Company Policies Agent
Topics covered
  • →Google Cloud Storage buckets for data stores
  • →Creating data store tools
  • →Company Policies Agent configuration
Activities

Lab: Set up bucket and create a data store tool

Lab: Create and configure the Company Policies Agent

Objectives
  • Create an OpenAPI tool
  • Create and configure the Products and Orders Agent
Topics covered
  • →OpenAPI tools in CX Agent Studio
  • →Products and Orders Agent configuration
  • →Sub-agent routing
Activities

Lab: Create an OpenAPI tool

Lab: Create and configure the Products and Orders Agent

Objectives
  • Create and configure the Trends and Events Agent
  • Deploy a multi-agent application using the web widget option in CX Agent Studio
  • Identify resources and more advanced features and capabilities of CX Agent Studio
Topics covered
  • →Trends and Events Agent configuration (Challenge task)
  • →Web widget deployment option
  • →Advanced features and capabilities of CX Agent Studio
Activities

Lab: Create and configure the Trends and Events Agent

Lab: Deploy your new AI application using the web widget option

Related Trainings

Google Cloud

Build Agents with CX Agent Studio

In this course you will learn how to create, deploy and integrate agents in CX Agent Studio. You will create agents end-to-end including instructions, tools and sub-agents that work both for text and voice. Additionally, you will learn the different ways you can deploy the agent as well as integrations via web, API, telephony and CCaaS solutions. Finally, you will implement evaluations and configure monitoring and logging to understand the performance of your agent. Contracting via Google Cloud only.

2 d
Advanced
View all trainings →

Upcoming sessions

No date suits you?

We regularly organize new sessions. Contact us to find out about upcoming dates or to schedule a session at a date of your choice.

Register for a custom date

Quality Process

SFEIR Institute's commitment: an excellence approach to ensure the quality and success of all our training programs. Learn more about our quality approach

Teaching Methods Used
  • Lectures / Theoretical Slides — Presentation of concepts using visual aids (PowerPoint, PDF).
  • Technical Demonstration (Demos) — The instructor performs a task or procedure while students observe.
  • Guided Labs — Guided practical exercises on software, hardware, or technical environments.
Evaluation and Monitoring System

The achievement of training objectives is evaluated at multiple levels to ensure quality:

  • Continuous Knowledge Assessment : Verification of knowledge throughout the training via participatory methods (quizzes, practical exercises, case studies) under instructor supervision.
  • Progress Measurement : Comparative self-assessment system including an initial diagnostic to determine the starting level, followed by a final evaluation to validate skills development.
  • Quality Evaluation : End-of-session satisfaction questionnaire to measure the relevance and effectiveness of the training as perceived by participants.

Frequently Asked Questions

AI and application developers looking to build out-of-the-box or low-code AI assistants.
A working knowledge of Google Cloud and basic knowledge of multi-agent systems.
You will recognize the value and purpose of CX Agent Studio, create and configure agents and tools, and deploy the application using a web widget.
An AI shopping assistant that offers context-aware support to the customers of an online sports store. You create the root agent, set up a bucket and a data store tool, create a Company Policies agent, an OpenAPI tool and a Products and Orders agent, then deploy the application with the web widget option. A bonus task adds a Trends and Events agent.
This 4-hour workshop is a guided build of one application. The 2-day Build Agents with CX Agent Studio course goes further: voice agents, data stores, evaluation, integrations and launch practices.
The workshop lasts 4 hours and is led by a SFEIR Institute instructor. It is organized task by task: a demo, hands-on practice and a reflection for each step.
Yes. This is an official Google Cloud workshop delivered by SFEIR Institute, a certified Google Cloud Training Partner.

790€ excl. VAT

per learner

ReserveQuote