Complaint Management.
Your satisfaction is our priority. If despite our best efforts our services did not meet your expectations, we are committed to handling your request with the utmost care.
Submit a complaint
If you have ordered or participated in one of our training programs and wish to file a complaint, we invite you to follow this procedure to ensure prompt handling:
- Contact the Front Office manager who provided you with information about your training.
- Always copy the sales team responsible for your account.
By Email
You can also contact us directly via our dedicated quality monitoring email address.
contact-institute@sfeir.comOur commitment
We acknowledge receipt of your complaint within 72 business hours. An analysis will be conducted by our quality manager and a detailed response will be provided as soon as possible.